The Community Housing Group's (and subsidiaries) data processors
To support The Community Housing Group and its subsidiaries ("the Group") in delivering its Services, we may engage third party service providers to assist us with our data processing activities. When we work with these service providers in our capacity as a data controller, the third-party service provider is a data-processor for the Group.
This page identifies the data-processor, describes where they are located, and what services they provide to us. Before engaging any data-processor, we perform relevant due diligence, and do not engage a data-processor unless our quality standards are met. Our data-processors are all subject to contract terms that enforce compliance with applicable data protection laws.
The Group currently uses the following data-processors:
| Data-Processor | Service Provided | Location | Used By |
|---|---|---|---|
| Quince Associates | Tenant Portal | UK | Housing Services |
| IFF research | Customer Satisfaction Surveys | UK | Group |
| Microsoft Office 365 | Cloud Service Provider | UK | Group |
| MIMEcast | Email Archiving and Hygiene | UK | Group |
| SolarWinds | Cloud Service Provider | UK | Group |
| Survey Monkey | Online Surveys | USA | Group |
| Everylife Technologies | Digital Care Plans | UK | Care and Support 24 |
| Rostering Systems Ltd | Scheduling and Planning system | UK | Care and Support 24 |
| Advance IT solutions Ltd | Lone worker platform | UK | amica24 |
| Canary Care Ltd | Passive monitoring platform | UK | amica24 |
| DORO Care Ltd | Programming and GPS location platforms | Sweden | amica24 |
| Minder Ltd | GPS Location platform | UK | amica24 |
| Shopify | eCommerce services | Canada | amica24 |
| Tunstall Healthcare UK | IT Systems support services | UK | amica24 |
Our business needs may change from time to time. For example, we may stop using a data-processor to consolidate and minimise our use of data-processors. Similarly, we may add or replace a data-processor if we believe that doing so will enhance our ability to deliver our Services. We will periodically update this page to reflect additions and removals to our list of data-processors.
For more information on the Group's privacy practices, please consult our Privacy Notice.